![]() If enabling VoLTE or VoWi-Fi is causing problems, we strongly advise you to keep the feature disabled. This depends on your operator and the network infrastructure in your region.įairphone 3(+) is technically capable of using VoLTE and VoWiFi technologies but we are still waiting to complete the partnerships with various phone carriers. Without it, every time you are in a call, your mobile data will either downgrade to 3G/2G or turn off completely. VoLTE is the feature that lets your device use LTE data and make calls at the same time. Tap on the More options icon (three vertical dots icon in the top right corner) then tap on Settings > C alling accounts.Ĥ. Open the Phone app (the app you use to make phone calls).Ģ. After the next software update, we suggest you switch back to the option "2G/3G/4G auto".ĭisable Wi-Fi calling (VoWi-Fi, Voice over Wi-Fi)Īdditionally, if the issue is still not solved, you might also need to disable Wi-Fi Calling (this service is not enabled for all network providers, so it might happen that it doesn't show on your device).ġ. If the option "Enhanced 4G LTE Mode" is not available in your Fairphone, you can try selecting " Preferred network type" and then choosing " 2G/3G auto". Click and disable the option " Enhanced 4G LTE Mode". Go to Settings > Network & internet > Mobile network > Advanced.Ģ. In case the update did not help and it happens with different callers, try to:ĭisable Enhanced 4G LTE (VoLTE, 4G Calling)ġ. If your number shows as Private to others: Open the Phone app > Tap on the three dot menu on top right > Settings > Calling accounts > Tap on SIM card/name provider > Settings (name provider) > GSM call settings (name provider) > Additional settings > Caller ID - Number displayed in outgoing calls > Show number.Īs a first step towards solving this situation, make sure to update to the latest software version. In this case, just ask your caller to set the Caller ID as visible. ![]() ![]() If your Fairphone is instead showing Private Number when receiving a phone call, this is a different issue. Following here you will find more instructions on how to resolve this. We have recently become aware of an issue related to Unknown calls on some Network Operators. ![]()
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